REFUND POLICY

Effective Date: Apr 19, 2025

Your satisfaction is important to us. If you're not completely satisfied with your purchase from Smart Life Appliance, you may return eligible items under the following conditions.

​

1. Return Window

You may request a return within 30 days of the delivery date.

​

2. Eligibility Conditions

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition you received it

• Proof of purchase (receipt or order number) is required

• Certain items are non-returnable, including:

  • Perishable goods

  • Customized or special-order products

  • Items marked “final sale”

​

3. Return Process

• Contact us at info@smartlifeappliance.ca to request a return authorization

• Once approved, you will receive instructions for return shipping

• We are not responsible for lost or damaged returns — we recommend using a trackable service

​

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status

• If approved, a refund will be processed to your original payment method within 5–10 business days

• Original shipping fees are non-refundable unless the return is due to our error

​

5. Return Shipping

Customers are responsible for return shipping costs unless the product was defective, damaged in transit, or sent in error.